Privacy Policy

1. Introduction

Geeroo (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book courier services, or communicate with us.

By accessing our website or utilizing our courier services, you acknowledge the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of information:

• Contact Information: Name, business name, email address, telephone number, pickup/delivery addresses, and postal codes.
• Booking & Delivery Details: Consignment specifications, parcel dimensions/weights, special handling requirements (e.g., temperature control, urgent delivery instructions), and recipient signature/proof of delivery.
• Payment & Billing Details: Transaction records, invoice details, VAT registration information, and payment confirmation (all processed securely via compliant payment processors).
• Technical Data: IP addresses, browser types, device identifiers, time zone settings, and browsing activity collected via cookies.

3. How We Use Your Information

We process your personal information for the following lawful purposes:

• To provide, manage, and dispatch same-day and scheduled courier deliveries.
• To send live delivery tracking updates, estimated arrival times, and proof-of-delivery confirmations.
• To respond to your inquiries, quotes, and customer support requests via phone, email, or WhatsApp.
• To process invoices and payments for courier bookings.
• To comply with regulatory and legal obligations under UK law.

4. Lawful Basis for Processing (UK GDPR)

We only process your personal data when we have a valid lawful basis under the UK GDPR, including:

• Contractual Necessity: To fulfill courier delivery agreements between you and Geeroo.
• Legitimate Interests: To operate our courier logistics efficiently, safeguard our fleet, and maintain business communications.
• Consent: Where you have explicitly opted in to receive marketing or consented to non-essential cookies.
• Legal Obligation: To adhere to accounting, tax, and transport regulatory requirements.

5. Sharing of Your Information

We do not sell or rent your personal data to third parties. We may share necessary delivery details solely with:

• Our vetted drivers and operational controllers assigned to your delivery.
• Trusted IT service providers (hosting, route optimization, email dispatch).
• Law enforcement or regulatory authorities where mandated by law.

6. Data Security & Retention

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse. We retain your personal data only for as long as necessary to fulfill courier operations, satisfy statutory accounting obligations, and resolve potential disputes.

7. Your Rights Under UK GDPR

Under UK data protection laws, you possess the right to:

• Request access to the personal data we hold about you.
• Request rectification of inaccurate or incomplete information.
• Request erasure of your data (“Right to be Forgotten”) where legally permissible.
• Restrict or object to specific types of processing.
• Request data portability.